Welcome to ZS Group (the "Company," "we," "us," or "our"). Your satisfaction is our priority, and we want to ensure a seamless experience with our products. Please read our refund policy carefully:

Eligibility for Refund

We offer refunds for products that are unused and undamaged. To be eligible for a refund, please ensure that the product is in its original condition and packaging.

Refund Deductions and Rules

Refunds may be subject to the following deductions and rules:

• If the product has been used or is not in its original condition, a partial refund or no refund may be issued.
• Refunds may exclude the initial shipping and handling charges.
• In certain cases, a restocking fee may apply.

Initiating a Refund

To initiate a refund, please contact our customer support within 3 days of receiving the product. Provide details of your order, and our team will guide you through the refund process.

Processing Time

Refunds will be processed within 10 days after we receive the returned product and inspect its condition. The refund will be issued to the original payment method.

Contact

If you have any questions or concerns about our refund policy, please contact us.